Scheduling Policy

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Please contact Healing Hands Of Estacio @ 774-930-5920 either by phone or text to schedule your appointment. We currently do not have online scheduling.  To properly access all of your concerns, All initial/first time visits are no less than 90 minutes.  This allows the therapist to properly access you and address your area(s) of concern (PLEASE NOTE:  depending on how many areas of concern depends on the length of the session).  Once we have you scheduled, you will then receive a confirmation via email with and a client intake form, so it is vitally important that you provide us with your correct email address and let us know if you did not receive your confirmation within a few days. Please arrive 15 minutes earlier so as to provide efficient time for your consolation. Please provide your email as well as cell number as Healing Hands Of Estacio will email as well as call and/or text curtesy appointment reminders (we will no longer require appointment confirmations as this is patients' responsibility to cancel within our cancellation policy. 

A $25.00 Non-Refundable Deposit is Required for all initial bookings & A Valid Credit Card (NOT Debit Card) on file is and will be required to book a session per our policy.

• If you are booking for someone else -A $25.00 Non-Refundable Deposit is required - no exceptions and your credit card will need be on file to cover that individual's visit in the case the cancellation policy is not followed. On the day of the visit - the individual will need to bring a major credit (not debit) card to rebook all future appointments

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No Deposit and/or No Credit Card = No appointment NO EXCEPTIONS

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Walk-ins are not accepted and we normally book out 1 to 2 weeks, so please plan accordingly and rescheduling at the end of your session is highly recommended.

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Late Arrival Policy

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We request that you arrive 15 minutes prior to your appointment time to allow time for your consultation and/or to fill out any required paperwork as well as answer any intake questions that we may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so as we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in either loss of time from your massage so that your session ends at the scheduled time, or if you arrive 15 or more minutes past your scheduled session time, your appointment will be cancelled, and service will be charged in full (processing fees will be applied to cost of session). Full service fees will be charged even when sessions are cancelled or shortened due to late arrivals. In return, we will do our best to be on time, and if we are unable to do so, we will add time to your session to make up for my late arrival or adjust the service charge accordingly.

 

Cancellation Policy

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We respectfully ask that you provide us within a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice, we are often unable to fill that appointment. This is an inconvenience to us, the therapist, and also means that other clients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee (processing fees will be applied).  We reserve the right to require a deposit to be given to book and rebook all appointments so that appropriate fees may be charged if a late cancellation does occur.

 

We understand that emergencies can arise and illnesses (this includes COVID-19) do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your appointment session. Inclement weather may also result in the need for the late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather and we ask that you to do the same. Please do not risk your own safety trying to make your appointment.

Late cancellations due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. If more than one of these late cancellations occurs or appears to have become a pattern, we reserve the right to charge 50% of the full-service fee.

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Appointment Slots & Times

 

If you choose to change (lengthen or shorten) your massage/treatment session time after it has already been booked, you have up to 24 hours prior to your appointment date to notify us of this change. Please note, if you are attempting to lengthen your session, we may not be able to accommodate your request for other sessions may already be booked after yours, but we can shorten your session if you require a shorter session.

If you arrive at the time of your massage/treatment session and request a shorter session than what was initially booked, the therapist will accommodate your request BUT THE SESSION WILL BE CHARGED IN FULL AS IT WAS INITIALLY BOOKED, NO CHANGES WILL BE HONORED FOR A 24 HOUR NOTICE WAS NOT PROVIDED.

 

Down Deposits

 

A non-refundable down deposit of $25.00 is now and will always be required for all first time/initial bookings. Deposits again are NON-REFUNDABLE and will be applied to your visit(s).  In the case that the cancellation policy is not followed, only the difference of the scheduled session will be charged on your credit card (please note the processing fee will be applied the total charge). Deposits can be made either by cash, check, zelle, venmo, cash app as well as credit cards (Please note that if you choose to use your credit card for your deposit, the charge will be $30.00 - $25.00 as a deposit and $5.00 as a processing fee. Only $25.00 will be deducted from your session cost, not $30.00).

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Inappropriate Behavior Policy

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This will only be advised once, Healing Hands of Estacio respects the personal space, as well as boundaries, of the client as well as the therapist. This establishment has always been honest as well as respectful, in which indecent behavior has not, nor will it ever be tolerated. Indecent behavior consists of, but not limited to the following: grabbing oneself and or the therapists inappropriately, touching oneself and or the therapist inappropriately, speaking to the therapist inappropriately and exposing one’s genitals inappropriately. In all, NO SEXUAL CONDUCT AND/OR BEHAVIOR IS ACCEPTABLE. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future and you will be charged for the FULL visit.  AGAIN, if this behavior occurs during a session, the session will automatically be terminated, and you will be charged the full-service fee regardless of the length of your session. Depending on the behavior exhibited I may file a report with the local authorities if necessary. Massage therapy is for relaxation and therapeutic purposes only. Treat your therapist with respect and dignity and you will be treated the same in return.

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Draping Policy

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This policy will also be advised once, Healing Hands of Estacio respects all of their client’s dignity, as well as their privacy. Healing Hands of Estacio offers only MANDATORY draping. This indication means that all clients who seek services here, will always be modestly draped, and only the area in which the therapist is treating will be exposed.  Healing Hands Of Estacio DOES NOT, UNDER NO CIRCUMSTANCES, OFFER DRAPLESS MASSAGES AND/OR SERVICES in accordance with our own ethnical guidelines and Massachusetts law. Again, full coverage with our supplied linens is mandatory (i.e. no towels, no minimal draping, full and modest coverage is non-negotiable.) NO EXCEPTIONS !